FAQs

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Frequently Asked Questions
  • What areas do you cover?

    Based in Northampton, we cover all surrounding areas. Delivery and set up is free for local venues. 

    We do also cover surrounding counties but a small delivery fee may be applicable depending on distance and what package is hired. 


    We often travel to venues in Bedfordshire, Hertfordshire, Buckinghamshire, Northamptonshire, Oxfordshire, Cambridgeshire, Berkshire, Warwickshire, and Leicestershire. 

  • How do I book with you?

    Firstly contact us with your venue date and location so we can confirm availability. We will send you a booking form which we will need completing and returning along with a small deposit payment to firm up your date. 

    The hire charge can be paid anytime you like up to 14 days prior to the booking date. We can add to your booking anytime you like should you decide  to add on more items later on.

  • Do you have a showroom?

    We currently do not have a showroom. However we understand many couples prefer to meet their suppliers face to face before firming up a booking, and like to see the hire items in the flesh. We are happy to arrange a time to meet with you at your venue to scope out the space. Alternatively you're welcome to visit us at our home where we can arrange to display items of interest and discuss your plans over a cuppa or bevvie.

  • When do I have to pay?

    We ask for a small  upfront deposit payment to secure your date with us. The hire payment can be paid whenever you like but no later than 14 days prior to the event date. Happy for you to pay in full at the time of booking, in installments or closer to your event date. 

  • How much is the deposit?

    The deposit amount varies slightly depending the size of your booking with us. The depsoits start from £50.  For our package deals the deposit amount is £100. 

  • How does the deposit work?

    The deposit initially secures your date with us. The deposit payment is independant from the hire payment, as this then acts as a damages deposit during hire. Once we collect the items, the deposit is fully refundable assuming everything is complete and undamaged. 

  • Do you offer customised package deals?

    Every wedding is different, as are our clients' requirements. Therefore we understand our package deals may not fit all. Please let us know exactly which bits are of interest and we we'll do our best to custom build a package deal that right for you. 

  • Will you set up our venue?

    Set up of our hire items is included in the hire price, and we will work with you and your venue to ensure our set up meets your requirements. 

    Please note, we are not venue dressers, and do not offer venue dressing services nor will we set up other suppliers' items or your own. 

  • Do you offer Emergency Services Discount?

    Yes, we are happy to support the Emergency Services. Please visit the Blue Light Card website or app to access your exclusive discount code. 

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